FAQ's
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1. How long does it take to ship an order?
Our processing time is typically 7 business days for shipping. Once shipped, domestic orders usually arrive within 1-3 days, while international orders may vary depending on the destination.
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2. Can I track my order?
Yes, we provide tracking information for all shipped orders. You will receive a confirmation email with a tracking number once your artwork is on its way.
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3. What if my artwork arrives damaged?
In the unlikely and unfortunate event that your artwork arrives damaged, please contact us immediately, as we take full responsibility for shipping. Provide photos of the damaged packaging and artwork, and we will resolve the issue.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please check our shipping info for more details or contact meg@amegdesign.com.au
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5. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If you’d like to cancel a commission, it must be before the process has commenced and deposit has been received.
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6. Are there any upfront costs for a commission?
Yes, we will take 50% of final quote upfront as a deposit once the commission form is signed. This is to ensure your spot on our waitlist has been confirmed.
7. What if I'm not happy with my commission?
It is Meg's top priority that you love your artwork, that is why you approve the initial draft before Meg begins. However, once the painting is complete she will work with you until you love it. We want to ensure all our clients love their final piece. Meg provides one free revision to adjust the piece to your liking. If after that you would like more amendments, Meg will inform you of the minor extra costs.
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8. Does amegstudio offer payment plans or After pay?
Meg typically requires a 50% deposit to secure your spot. If paying the full deposit upfront isn’t possible, she may be able to accommodate by accepting smaller initial payments, with the balance of the deposit paid in instalments before your artwork begins. Please note, Afterpay is not available, and full payment must be completed before your artwork is delivered.
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9. What is the difference between a Keepsake artwork and a Legacy artwork? How do I know which is right for me?
A large factor is cost, Legacy pieces are more expensive as they are entirely unique.
Option 1 – Keepsake: A pre-designed colour palette (created by Meg), printed on premium canvas and framed. Meg then hand-paints your children and their chosen elements around it. (Includes up to 7 background elements; additional elements can be added for a small fee.)
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Option 2 – Legacy: A fully original artwork with a completely custom palette. You select the colours, and Meg designs the background with as many elements as you’d like.
If one of the pre-designed palettes feels right for your space, Option 1 (Keepsake) is a great choice. If you’d like something larger, more personalised, featuring more than three portraits, or a more detailed/complex design, Option 2 (Legacy) is the better fit.
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10. Should I get one artwork for each child, or one of all my children together?
This comes down to personal preference and budget. Having an individual piece for each child is extremely special, this allows you to capture their unique personality and elements in a way they can treasure forever and collect pieces as your family grows. However, Including all your children together is more cost effective and a beautiful option - creating one nostalgic piece that reflects the shared childhood and memories of your whole family.
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11. If I complete a form now but won’t receive my artwork for 6+ months, can I update it with new pictures and elements?
Definitely. Closer to the time Meg begins your artwork, you’ll have the opportunity to update your form or simply send through new photos and elements. This way, your piece will reflect your children as they grow and their favourite things as they change.
12. Do you offer a service where my artwork can be replicated into prints?
Yes! For an additional fee, we can replicate your original artwork into a high-quality canvas print that looks almost identical to the original. This is a wonderful, cost-effective way to share your artwork with loved ones - whether as gifts for your children, grandparents, or other family members. Many families adore this option, as it allows them to keep the original piece while also creating multiple treasured versions to gift for other family members to enjoy.
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13. Will I receive a certificate of authentication?
Yes, all original works and commissions will come with a certificate of authenticity which will be sent to your email address, and will be sent physically with the painting.
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14. What if I want a commission but I'm not finished growing my family?
At Amegstudio, we recognise the significance of inclusivity when it comes to family portraits. To truly capture the essence of your family, we suggest exploring individual portraits of each child, all crafted in the same style. To facilitate this, amegstudio extends discounts for multiple artworks, ensuring that every member is uniquely celebrated.
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Should you have any reservations or considerations about this approach, please feel free to discuss it during your consultation. Meg will be delighted to offer a creative and tailored solution that aligns perfectly with your preferences. Your satisfaction is our utmost priority, and we're committed to making your family portrait experience exceptional
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15. How long should I expect until my artwork is complete?
During your consult we will inform you of waitlist time frames. Typically your piece should be finished within 1-3 months from the ordered date. However during busy periods (ie. before Christmas) waiting times can be extended to 6 months +. Please email meg@amegstudio.com.au to find out the waiting time for your specific artwork.
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11. Can I get a commission made of something else?
Meg specializes in childhood portraiture and is currently prioritizing these artworks. However, it’s always worth getting in touch to see if she has capacity to take on your request.
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